Order Status

Has my order shipped?
  You will receive an email notification when the order has been fulfilled and shipped. 
How do I change quantities or cancel an item in my order?
  Please note that once an order has begun processing or has shipped, the order is no longer editable.  If it has not been processed yet you may call customer service at 800-227-9451.
My order never arrived.
  If you received the order fulfillment email and have not received your order within 10 business days please call customer service at 800-227-9451.
An item is missing from my shipment.
  Be sure that all of the items in your order have been fulfilled.  If you've received an email that all items have shipped and an item is missing, please call customer support at 800-227-9451.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.  You'll receive an email confirmation with tracking once the order has shipped.